Privacy policy
At **Delicizia**, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how **Delicizia** collects, uses, stores, and shares information when you visit our website or purchase wall art from our store.
## 1. Information We Collect
When you visit or shop with **Delicizia**, we may collect the following types of information:
- **Personal information:** Your name, phone number, email address, billing address, and shipping address.
- **Order information:** Products purchased, order details, delivery preferences, and transaction records.
- **Customer support information:** Information you provide when contacting us with questions, complaints, or requests.
- **Device and usage information:** Your IP address, browser type, device information, and interactions with our website, where collected through cookies or similar technologies.
We collect only the information reasonably necessary for our business operations and applicable legal obligations.
## 2. How We Use Your Information
**Delicizia** may use your information to:
- Process and confirm orders.
- Arrange delivery and provide shipping updates.
- Facilitate Cash on Delivery transactions.
- Respond to customer questions and support requests.
- Manage returns, refunds, and cancellations.
- Maintain and improve our website and shopping experience.
- Detect fraud, protect our business, and maintain website security.
- Comply with applicable legal and regulatory requirements.
We do not use your information for purposes incompatible with this policy without an appropriate legal basis.
## 3. Cash on Delivery Payments
**Delicizia** currently accepts **Cash on Delivery (COD)** only. We may use your name, contact details, and delivery address to confirm your order and coordinate delivery with the relevant delivery service.
Because payment is collected upon delivery, we do not need to collect your online card details to accept COD orders.
## 4. Cookies and Similar Technologies
Our website may use cookies and similar technologies to support essential website functions, remember preferences, understand website usage, and improve performance.
You can manage cookies through your browser settings. Disabling certain cookies may affect some website features. Where legally required, **Delicizia** will request consent before using non-essential cookies or similar technologies.
## 5. How We Share Your Information
**Delicizia** may share relevant information with trusted service providers when necessary to operate our store, including:
- Website hosting and e-commerce platform providers.
- Shipping and delivery companies.
- Customer service and technical support providers.
- Fraud prevention and website security services.
- Professional advisers or government authorities when required by law.
We do not sell your personal information to third parties for their own independent marketing purposes. Service providers are expected to handle information appropriately and in accordance with applicable requirements.
## 6. Data Security
We take reasonable technical and organizational measures to help protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no method of internet transmission or electronic storage can be guaranteed to be completely secure. **Delicizia** cannot promise absolute security, but we work to protect the information entrusted to us.
## 7. Data Retention
**Delicizia** retains personal information only for as long as reasonably necessary to fulfill the purposes described in this policy, including order fulfillment, customer support, recordkeeping, dispute resolution, and compliance with legal obligations.
When information is no longer required, we will take appropriate steps to delete it or otherwise handle it securely, subject to applicable law.
## 8. Your Privacy Rights
Depending on your location and applicable law, you may have the right to:
- Request access to personal information we hold about you.
- Ask us to correct inaccurate or incomplete information.
- Request deletion of certain personal information.
- Object to or request restrictions on certain processing.
- Withdraw consent where processing relies on consent.
- Request a copy of certain information in a portable format.
- Opt out of marketing communications.
To exercise an applicable privacy right, contact **Delicizia** using the details provided below. We may need to verify your identity before responding.
## 9. Marketing Communications
**Delicizia** may send promotional emails or messages where permitted by law and where the appropriate consent or other legal basis exists.
You can opt out of promotional communications by following the unsubscribe instructions in the message or contacting us directly. We may still send necessary non-promotional messages about your orders or customer service requests.
## 10. Third-Party Websites
Our website may contain links to third-party websites or services. These websites operate under their own privacy practices, which may differ from ours.
**Delicizia** is not responsible for the privacy practices of third-party websites. We encourage you to review their privacy policies before providing personal information.
## 11. Children's Privacy
Our website is not intended to knowingly collect personal information directly from children in circumstances where parental consent is legally required. If you believe a child has provided personal information to **Delicizia** inappropriately, please contact us so we can review the situation and take appropriate action.
## 12. International Data Transfers
Some service providers used by **Delicizia** may process or store information outside your state or country. Where personal information is transferred internationally, we will take steps required by applicable law to protect it.
## 13. Changes to This Privacy Policy
**Delicizia** may update this Privacy Policy to reflect changes in our business, website, services, or legal obligations.
When we make changes, we will update the “Last Updated” date on this page. We encourage you to review this policy periodically.
## 14. Contact Us
If you have questions about this Privacy Policy or how your personal information is handled, please contact **Delicizia**:
- **Trade Name:** Delicizia
- **Phone:** +1 720-214-0818
- **Email:** support@delicizia.com
- **Address:** 555 Broadway Ste 6, Denver, CO 80203, United States
We will review privacy-related inquiries and respond as appropriate under applicable law.
Thank you for trusting **Delicizia**. We value your privacy and strive to provide a safe, transparent, and convenient shopping experience.
**Delicizia — Art for Your Space, Style for Your Home.**