Shipping policy

1. Introduction

Welcome to Delicizia! We want your shopping experience to be simple and convenient. This Shipping Policy explains how we process and deliver orders placed through our online wall art store.

By placing an order with Delicizia, you acknowledge the shipping information outlined below, subject to your rights under applicable law.

2. Order Processing Time

At Delicizia, our standard order handling time is 1–2 business days.

During this period, we review, prepare, and package your order for shipment. Business days generally exclude weekends and public holidays. Processing may take longer during holidays, promotions, or periods of unusually high order volume.

3. Shipping and Delivery Times

Our estimated delivery schedule is:

  • Handling time: 1–2 business days

  • Transit time: 3–5 business days

  • Estimated total delivery time: 5–8 business days

These timeframes are estimates and are not guaranteed delivery dates. Actual delivery may vary depending on the destination, carrier operations, weather, holidays, or other unforeseen circumstances.

Delicizia will make reasonable efforts to assist you with delivery-related questions.

4. Shipping Fees

Delicizia offers free shipping on eligible orders.

If any shipping fees or conditions apply to your order, they will be displayed or communicated before you complete your purchase. Please review your order details carefully before confirming.

5. Delivery Address

Customers are responsible for providing a complete and accurate shipping address and contact number when placing an order with Delicizia.

If you notice an error in your delivery information, contact us as soon as possible at support@delicizia.com. We cannot guarantee address changes after an order has been processed or dispatched.

6. Payment Method

Delicizia currently accepts Cash on Delivery (COD) only.

Please ensure that someone is available to receive the package and pay the amount due at delivery. The order total and any applicable charges will be communicated before the order is finalized.

7. Order Tracking

If tracking information is available for your shipment, you can use it to check the delivery progress through the designated tracking service.

Tracking updates may take some time to appear after dispatch. If you need help locating your order, contact Delicizia at support@delicizia.com and include your order details.

8. Delayed or Missing Shipments

If your order has not arrived within the estimated delivery window, please contact Delicizia. We will do our best to help you check the shipment status and identify the next steps.

Delivery estimates do not remove any rights or remedies available to customers under applicable law.

9. Damaged, Incorrect, or Missing Items

If you receive damaged wall art, an incorrect product, or an incomplete order, please contact Delicizia as soon as reasonably possible.

Include your order number and a description of the issue. Photographs may help us assess the situation and determine an appropriate resolution.

Eligible returns and refunds are handled according to our Return and Refund Policy and applicable consumer protection laws.

10. Returns and Refunds

Delicizia offers free returns and refunds within our stated 14-business-day return period, subject to our Return and Refund Policy and applicable law.

Please contact support@delicizia.com before returning an item to receive return instructions.

Once a returned item has been received and the refund is approved, refund processing may take up to 3 days. Additional time may be needed for the refund arrangement to be completed.

11. Contact Information

If you have questions about shipping or delivery, please contact Delicizia:

  • Trade Name: Delicizia

  • Phone: +1 720-214-0818

  • Email: support@delicizia.com

  • Address: 555 Broadway Ste 6, Denver, CO 80203, United States

Our team will do its best to assist you with your order-related questions.

Thank you for shopping with Delicizia. We appreciate your trust and look forward to helping you decorate your space.

Delicizia — Art for Your Space, Style for Your Home.