Refund policy

At Delicizia, customer satisfaction is important to us. We want you to feel confident when shopping for wall art through our online store. This Return and Refund Policy explains our return and refund procedures.

1. Return Policy

Delicizia offers free returns within our stated 14-business-day return period, subject to applicable consumer protection laws and the conditions outlined in this policy.

If you are not satisfied with your purchase, please contact our customer support team to begin the return process. We will provide instructions on how to proceed.

2. Return Eligibility

To help us process your return efficiently, please:

  • Contact us before sending an item back.

  • Provide your order details and the reason for the return.

  • Keep the product and its packaging in reasonable condition, where possible.

  • Follow the return instructions provided by our support team.

If your wall art arrives damaged, defective, or different from what you ordered, contact Delicizia so we can help resolve the issue.

These conditions do not limit any rights you may have under applicable law.

3. Free Returns

Delicizia provides free returns for eligible orders under this policy. Our support team will explain the return procedure and any necessary shipping arrangements before you send the product back.

Please do not send a return to our business address without first contacting us for instructions.

4. Refund Policy

Once your returned item has been received and inspected, Delicizia will review your request and notify you of the refund decision.

Approved refunds will be processed within 3 days after the returned item is received and the refund is approved. The time required for the refund to reach you may vary depending on the refund arrangement and any applicable payment or delivery service.

5. Cash on Delivery Refunds

Delicizia currently accepts Cash on Delivery (COD) only.

Because payment is collected at delivery, customers requesting an approved refund should contact our support team for instructions on how the refund will be arranged. We will communicate the applicable process before completing the refund.

6. Damaged, Defective, or Incorrect Items

If you receive wall art that is damaged, defective, incomplete, or different from the item you ordered, please contact Delicizia as soon as reasonably possible.

Please include your order details and a description of the issue. Photographs may also help us understand the problem and determine the appropriate resolution.

Eligible cases will be handled in accordance with this policy and applicable law.

7. Order Cancellations

If you wish to cancel an order, contact Delicizia as soon as possible. We will try to accommodate cancellation requests made before the order is processed or dispatched, but cancellation cannot be guaranteed once fulfillment has begun.

Your statutory cancellation and withdrawal rights, where applicable, remain unaffected.

8. Exchanges

If you would like to exchange an item for another design, contact Delicizia at support@delicizia.com. Our support team will explain the available options and any applicable procedures.

9. Contact Us

For questions about returns, refunds, damaged items, or order cancellations, please contact Delicizia:

  • Trade Name: Delicizia

  • Phone: +1 720-214-0818

  • Email: support@delicizia.com

  • Address: 555 Broadway Ste 6, Denver, CO 80203, United States

We aim to respond to customer inquiries as promptly as possible.

10. Policy Updates and Consumer Rights

Delicizia may update this policy when our business practices or legal requirements change. Any updated version will be published on our website with a revised date.

Nothing in this policy is intended to limit or exclude consumer rights that cannot legally be waived under applicable law.

Thank you for choosing Delicizia. We appreciate your trust and the opportunity to help you decorate your space with wall art.

Delicizia — Art for Your Space, Style for Your Home.